Communicating at Work

Today's workplace rewards people who can get their ideas across, and this guide treats communication as a central professional asset. Drawing on real-life examples, it offers clear, hands-on guidance for drafting effective memos and reports, delivering presentations that stick, and running meetings that actually accomplish something. It also covers telephone skills, explains how to read body language and different personal communication styles, and builds the careful listening and questioning abilities that help people move ahead.

The book is written for readers at every level, from senior managers guiding large organizations to the many employees who carry out the day-to-day work. Its aim is to help readers become more effective, get more of what they want from their jobs, and improve their chances of career success.