Conversational Wisdom

Conversation sits at the centre of how every organisation works, yet many workplaces are at risk of losing the ability to talk with one another well. This book argues that the way colleagues speak to each other needs to change if workplaces are to feel inclusive, allow people to belong, and give them room to flourish. It sets out how to develop your conversational wisdom so that teams collaborate more effectively and work feels more meaningful.

Conversations have a strong influence on culture, performance, brand reputation and engagement, but the skill is often underrated and undeveloped. Emily Cosgrove and Sara Hope have spent 25 years helping people and organisations deepen human connection through talk. Their clients have included global jewellers, charities, professional services firms and B Corporations, and the book draws on that work to offer practical tips, tools, stories and case studies.

The writing is accessible and direct. It explains how to get more out of conversations and how to work through the difficulties that commonly arise in them. The book is written for learning and development specialists, people leaders, coaches and mentors, and HR managers.