Customer service

This learner guide belongs to the 21st Century Business Series, a set of modular course materials that instructors can mix and match. Teachers can join several guides into a course lasting one semester or two, or use a single guide to supplement a conventional business class or build a new course around emerging needs.

The guide is written to be accessible to students and centers on 21st-century skills. It promotes active learning methods that draw on technology and creative approaches to problem solving, reflecting the realities of today's business environment.

The customer service volume covers the abilities needed to serve clients well, including problem solving, time management, listening, and handling stress. It also examines how new communication technologies are changing the work of customer service staff.