Defend Yourself!

Anyone who deals with a health plan, an employer, a lender, an insurer, or a seller may end up on the losing end of a dispute. This book is written for patients, clients, staff members, small business owners, taxpayers, investors and shoppers who would rather not accept unfair treatment as the cost of doing business.

The book opens with situations that are hard to accept. An HMO refuses to pay for emergency surgery because the patient did not give notice in advance. A driver pays a higher auto insurance rate simply because of the neighborhood where they live. These examples raise the question of why anyone should put up with such outcomes.

Its central point is that a substantial body of statutes and regulations already exists to equip ordinary workers and consumers with ways to push back against practices like these.