e Suite

e Suite presents empathy as a practical executive skill that produces measurable business results, and it sets out to show how to use it in today's workplace. Tina Kuhn argues that as more companies recognize how well empathy motivates and inspires people, it has become the most important leadership skill of the twenty-first century. The book's subtitle refers to empathy's low cost and high return.

The book is written for managers and business leaders. It teaches them to apply empathy in ways that grow a company while supporting all of its stakeholders. Its tools cover building diverse, high-performing teams, leading through empathetic communication and confrontation, and guiding people through organizational transformation. They also cover strengthening the business through hiring, marketing, and sales.

According to the book, leaders who put these lessons into practice see higher productivity, closer relationships with clients and colleagues, and a thriving, diverse corporate culture, along with stronger business results.