Learning from Conflict

Designed for people who lead groups, this resource supplies training activities that can be photocopied and used as they are. Its goal is to teach participants to spot the main sources of disagreement, to resolve them, and to stop tensions from building. The framework behind it is the Learning From Conflict Model, which is intentionally simple and gives practical rules that facilitators can adjust to the particular needs of their participants.

Readers will find a step-by-step method for helping others name the patterns that repeatedly lead to conflict, make sense of their own reactions, and trace the causes beneath them. Trainers also learn how to head off disputes before they grow and how to apply resolution techniques once a conflict has begun. A large number of sample training plans, case studies, and exercises make up much of the material.

The book is aimed at trainers, facilitators, team leaders, and educators. Its materials can be adapted to many settings, including workshops on communication, supervisory practice, and interpersonal relationships.