Lost and Found

Carol struggles to acknowledge her own shortcomings. Her marriage has grown miserable, and her teenage daughter barely speaks to her, leaving Carol feeling boxed in. Writing comes more easily to her than talking, so she pens letters she never addresses, marks each one with a smiley face, and posts it anyway.

Albert is nearing his last day at the Royal Mail when he receives one final assignment: sorting the undelivered "lost letters" stored in a room behind the sorting machinery. Among the notes meant for Father Christmas, he finds one with a smiley face drawn where an address should be.

He opens it, and in that moment he sets off a chain of events he could never have predicted.