Making Conflict Work

Tension among coworkers is a constant, and it is almost always influenced by who holds power. This guide helps readers diagnose what kind of conflict they face, assess where they stand in power relative to the people on the other side, and choose a tactic likely to reach their objective.

Its methods are meant for a wide range of people: senior executives, managers and the staff who report to them, consultants, lawyers, and anyone who has clashed with a colleague inside an organization. Rather than offering only theory, the book leads readers through self-assessments and step-by-step action plans they can apply to their own situations.

The overall aim is to help readers handle disagreements in ways that bring them more fulfillment and professional achievement. It works as a hands-on resource to be used alongside real workplace problems.