Managing facilitated processes

This guide helps planners and leaders organize group gatherings that run smoothly and reach their goals. Its approach is to make deliberate choices about every stage, from the first contact with a client to the final results.

The ten chapters fall into three sections. The first explains how to shape a tailored agreement from initial contact through signed contract, and it surveys eighteen types of facilitated process, each with its typical deliverables and distinguishing features. The second section covers building elements that are integrated, customized and systematic. It includes a reminder prompter to keep key steps in view and compares management styles that work well in facilitation.

The third section turns to five areas of day-to-day management: participants, speakers, logistics, documents and feedback. For each, the authors provide practical guidelines, illustrative examples and tools designed to save time.

A companion website provides electronic versions of the book's tools and templates.