Organizational intelligence

Professionals who want to make sense of the businesses they work for can use this book as a practical framework. It shows how to look at an organization's performance problems and how to explain findings in the vocabulary that business leaders use.

The book is built around a series of worksheets that walk readers through the process. Readers identify the issues that matter most to the organization, choose the measures that reflect them, and record where those measures stand now and where they should be. They then calculate the performance gaps and prepare to present those gaps, along with proposed solutions, to management.

Written for training, human performance technology, instructional design, organization development and HR professionals, the book is co-published with ISPI.