Quality by design

Developed through work at Dartmouth Medical School, this book is the product of years of study and hands-on instruction guided by Gene Nelson, Paul Batalden, and Marjorie Godfrey. It presents findings from an examination of clinical microsystems that perform exceptionally well, showing what sets them apart.

Readers will find detailed accounts of specific clinical programs, along with straightforward principles that can be put into practice right away. The authors also supply a collection of tools, techniques, and methods that medical practices and interdisciplinary care teams can adapt to their own settings.