Quality improvement tools & techniques

Over 50 core quality tools and techniques-de-mystified! Now you can master all the core quality methods and statistical procedures-even if you only know high-school math! From poke-yoke to force field analysis, Quality Improvement Tools and Techniques by Peter Mears, lets you exploit the same quality processes the industrial giants do-and achieve the same quality profits. Packed with the seminal thinking of Deming, Crosby, and Juran, it delivers page after page of easy-to-understand: quality tools: pareto, fishbone, scatter and histogram diagrams; pie, control, bar, frequency and radar chars; and the likert scale; quality techniques: plan-do-check-act, kaizen, kanban, SMED, nominal grouping, brainstorming, multi-voting; advanced methods: benchmarking, process ownership, hoshing planning, gap analysis taguchi techniques, customer needs mapping; improvement systems: just-in-time, quality teams, quality councils, Baldrige criteria, learning organization methods, shojinka; plus much more.