Relationship-based care

Drawing on 25 years of work by Creative Health Care Management in reshaping patient care, this book gives health care leaders a hands-on method for rebuilding how their organization delivers care. The goal is a system that places patients and their families at its center and rests on the connections between people.

The framework is aimed at organizations that already care deeply about their patients and are dedicated to serving them. It is also meant for institutions struggling with dissatisfied patients, staff, and physicians, with difficulty attracting, keeping, and developing skilled employees, and with strained working relationships that feed into quality problems.

The book received the American Journal of Nursing's 2004 Book of the Year Award.