Retail Crap

This humorous look at American retail puts the spotlight on the employees who face the buying public every day. It examines how self-checkout, cashless shops, and online ordering are eliminating store jobs, and how shoplifting and other retail crime affect both honest workers and honest customers.

Most of the book is made up of accounts from people working on the sales floor and at the registers. Among them are parents who lose sight of their children and then hold the store responsible, shoppers who stay put long after the doors have closed, and chaotic Black Friday shifts.

The book is a follow-up to Corporate Lessons Learned from 40 Years in Corporate America, also by Howard Harrison, and it takes a similarly funny yet pointed approach to the working life of a retail employee. Harrison has written two other books. NOW They Make it Reflections of an Aging Baby Boomer was named a 2016 Reviewer's Choice by the Midwest Book Review, and The Great Story of the 2016 U.S. Presidential Race is his other title.