Service Navigation

Service Navigation is presented as the first book to examine this role in depth, setting out a framework for what it involves and how it can be applied in different professional settings. Its central concern is the person receiving care, and how that person can take part in shaping and managing their own support. The text places this focus against recent shifts in policy and service delivery across health and human services, with the National Disability Insurance Scheme (NDIS) given as a key example. The authors are a group of specialists based at a leading Australian university.

The book is written for social workers, nurses and allied health professionals who help clients move through the many systems they must deal with. It explains how practitioners can support service users to take responsibility for their own care arrangements and to work toward the goals that matter most to them.