What's Your Problem?

Jon Yates writes the Problem Solver column for the Chicago Tribune, and in this book he teaches readers how to act as their own consumer advocate and keep more of their money. The book looks at the many situations where ordinary people end up battling large organizations, including dealing with a cable provider, recovering from identity theft, and dealing with airlines.

Its approach mixes real stories with practical advice for getting past the paperwork and obstacles set up by local governments, health insurance companies, and corporations. The author presents it as the first book of its kind to combine these two elements in one place.

It is aimed at anyone who has struggled to get a straight answer or fair treatment from a bureaucracy and wants a clear method for resolving the problem and getting the outcome they need.