Zero Defect Hiring

Companies that move slowly when filling positions lose ground twice: their own performance suffers, and rivals gain the chance to recruit strong employees who were overlooked. Dinteman treats hiring as a search for the person whose skills and temperament suit one specific job, at one specific company, at one specific moment.

The book offers a step-by-step process that managers can repeat each time they fill a role. It covers planning the position, building a candidate profile, writing job advertisements, screening resumes, conducting interviews, following legal and ethical hiring guidelines, and selling the company to candidates while selling candidates on the company. It also addresses reference checks and warning signs to watch for. Its approach is compact and direct, aimed at managers who want practical steps rather than lengthy theory.

Walter Dinteman is president and owner of MRI/Sales Consultants of Asheville, a franchise of Management Recruiters International. He draws on more than thirty years of experience in teaching, management, and hiring.